Some years ago in Latvia Hansabanka (yes, a bank, which is now called Swedbank) had a very nice idea - if you were waiting in the queue for longer than 20 minutes, you received a free voucher for a cup of coffee/tea/hot drink in a coffee shop (not the Dutch coffeeshop). I remember sometimes waiting in the queue and thinking that I could wait 20min - just to receive a free voucher :)
Today when I was waiting in ABN, I thought about passing this idea to the banks here in the Netherlands. It was not very crowded branch and after hearing the reason why did I come to the bank (not for suggesting the voucher idea) the lady said that I can sit down and wait, adding that there are three people before me.
It took exactly one hour before I got what I wanted! After 50min of waiting the lady said that there are three people working with customers and that I am the next in the queue. So did everybody really need 1 hour for discussing their issue with the bank or did they all (by accident) wanted something very complicated like a loan?! For me it took 10 minutes...
Uff, it always takes me ages to get done with bank. even if want to put some cash into my account. Obviously it's very Dutch to wait everywhere you go. Such a waste of time, huh?
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